Dream Away Soft Play

Dream Away Soft Play is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or contact us.

What information we collect

We may collect and process the following information:

• Your name

• Email address

• Phone number

• Event details you provide (such as date, location, and package enquiries)

• Any information you submit through our website booking request form, email, or social media messages

We only collect information that is necessary to respond to enquiries and manage bookings.

How we use your information

We use your personal information to:

• Respond to booking enquiries

• Confirm availability and manage bookings

• Communicate with you about your hire

• Send invoices or payment details

• Meet legal or accounting requirements

We do not use your information for marketing purposes unless you have chosen to contact us.

How your information is stored

Our website is hosted on Wix, which stores data securely on protected servers behind a firewall.

We take reasonable steps to protect your personal information and ensure it is not lost, misused, or accessed without authorisation.

Sharing your information

We do not sell, trade, or rent your personal information to third parties.

Your information may only be shared where necessary to:

• Provide our services

• Meet legal obligations

Photography & Media

Dream Away Soft Play may take photographs or videos of our equipment when it is set up in public venues or hired event spaces for promotional and marketing purposes.

Photographs will not be taken inside a hirer’s private home without prior permission. No photographs or videos of children will be taken or used unless explicit consent has been given by the hirer.

 

 

Cookies

Our website uses cookies to ensure it functions properly and to help us understand how visitors use the site.

For full details, please see our Cookies Policy.

How long we keep your information

We only keep your personal information for as long as necessary to manage bookings, meet legal requirements, or resolve any issues.

Your rights

Under UK data protection laws, you have the right to:

• Request access to the personal information we hold about you

• Request corrections to inaccurate information

• Request that your personal data is deleted, where appropriate

To make a request, please contact us using the details on our website.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via the details provided on our website.